REFUND & RETURN POLICY

Last Updated: August 2026

This Refund & Return Policy applies to purchases made through shop.srisivayogini.com, the ecommerce subdomain of srisivayogini.com.

Please read this policy carefully before making a purchase.

1. NO REFUND POLICY

All purchases are final and non-refundable, except for the limited damaged-physical-product situation described below and subject to applicable law.

We do not provide refunds for:

• Spiritual courses

• Recorded classes

• Digital products

• Audio/video content

• Books

• Spiritual consultations

• Appointments

• Sessions

• Spiritual guidance services

• Other services

• Other digital products

• Other physical products

Refunds will not be provided because of a change of mind, personal preference, failure to use purchased content, or failure to attend a booked service or appointment.

2. DIGITAL COURSES & RECORDED CLASSES

All digital courses, recorded classes, audio, video, and other digital content are non-refundable once access has been provided.

Please review the product description, contents, access duration, and other details before purchasing.

3. BOOKS & OTHER PHYSICAL PRODUCTS

Books and other physical products are not eligible for return or refund due to change of mind, personal preference, incorrect selection, or any reason other than verified physical damage received with the shipment, subject to applicable law.

4. DAMAGED PHYSICAL PRODUCT — RETURN ELIGIBILITY

A return or replacement may be considered only when a physical product is received damaged.

To request a return for a damaged product, the customer must provide a genuine, continuous, unedited unboxing/opening video.

The video should clearly show:

1. The package before it is opened.

2. The complete opening of the package without interruption.

3. The product immediately after opening.

4. The damage clearly visible.

The unboxing video may be required to verify that the damage existed when the product was received.

Claims without a proper and genuine unboxing video may not be accepted.

5. DAMAGED PRODUCT RESOLUTION

After reviewing the order, photographs/video, packaging, and other relevant information, we will determine whether the product qualifies for a return or replacement.

If the damage is confirmed, we may provide a replacement, subject to product availability and applicable law.

A refund is not automatically guaranteed even when a damage claim is submitted.

6. DAMAGE CAUSED AFTER DELIVERY

Damage caused by misuse, mishandling, improper storage, accidents, modification, or normal wear after delivery is not covered under this damaged-product policy.

7. CONSULTATIONS, APPOINTMENTS & SERVICES

Payments for consultations, appointments, spiritual guidance, sessions, and other services are non-refundable.

If we need to change an appointment slot from our side, we will contact the customer and confirm an alternative date/time.

8. PAYMENT PROCESSING THROUGH RAZORPAY

Payments are processed through Razorpay.

Razorpay provides the payment-processing service; it does not determine whether a customer is entitled to a refund from the merchant.

Refund decisions under this policy are made by Srisivayogini, subject to applicable law.

Where Srisivayogini approves a refund, the refund will be initiated through the applicable payment system and generally routed to the original payment method.

9. CONTACT FOR DAMAGED PRODUCTS

If you receive a damaged physical product, contact us as soon as possible with:

• Order number

• Product name

• Photographs of the package and product

• Complete unboxing video

• Description of the damage

We will review the information and inform you of the next steps.

10. APPLICABLE LAW

Nothing in this policy is intended to exclude or restrict any consumer right or legal remedy that cannot legally be excluded under applicable law.

11. CONTACT

For return-related questions, please contact us using the contact details available on our website.

Main Website: srisivayogini.com

Ecommerce Website: shop.srisivayogini.com